$100,000
Intake Manager
Long Island / NYC (Hybrid or Remote Flexibility)
$70,000 – $100,000 DOE
Position Overview
We are seeking a hands-on Intake Manager to lead and optimize the intake function for a growing home care agency. This role requires home care industry experience, experience overseeing staff, and strong time management and operational decision-making skills. The Intake Manager will own the referral-to-start-of-care process, improve conversion rates, reduce lost cases, and ensure no referral falls through the cracks in a highly competitive market.
The Ideal Candidate:
* 3+ years experience in home care (LHCSA, MLTC, Medicaid-based services)
* Prior experience managing staff
* Strong understanding of Medicaid and MLTC processes
* Ability to manage high-volume referrals with urgency
* Strong communication and decision-making skills
* Comfortable working in a KPI-driven environment
Key Responsibilities:
* Oversee and manage a team of intake coordinators
* Ensure alignment between intake, marketing, and operations
* Own the full referral-to-start-of-care workflow
* Ensure same-hour response to new referrals when possible
* Evaluate Medicaid eligibility and MLTC alignment
* Identify creative solutions for difficult or complex referrals
* Reduce loss factor and improve conversion rates
* Track and report on intake KPIs
* Identify workflow gaps and implement process improvements
* Collaborate with marketers to maximize lead ROI
If you have home care intake leadership experience and are ready to build and optimize a growing department, we would love to speak with you.
Email Resume: ahuva@maiplacement.com