Fundraising Operations Manager
Brooklyn, NY
$120,000–$150,000 base + performance bonuses
Position Overview
A growing nonprofit fundraising organization is seeking a highly organized and execution-focused Fundraising Operations Manager to oversee the day-to-day operations of its calling department.
This role is responsible for managing campaign execution, client communication, team support, recruiting, onboarding, and operational processes. The ideal candidate is a proactive problem-solver who takes ownership, follows through, and keeps operations running smoothly with minimal oversight.
Key Responsibilities
Campaign & Client Management
- Serve as the primary point of contact for clients before, during, and after campaigns.
- Ensure campaigns are set up properly and executed successfully.
- Coordinate logistics, monitor progress, and resolve operational issues.
Operations & Team Support
- Oversee daily operations of the calling department.
- Ensure team members have the tools, systems, and resources needed to succeed.
- Identify process improvements and implement operational efficiencies.
HR, Recruiting & Onboarding
- Coordinate hiring efforts, including candidate screening and interview scheduling.
- Manage onboarding and system setup for new hires.
- Support payroll, commission tracking, and other HR-related administrative functions.
Systems & Process Management
- Ensure calling technology and operational systems are functioning effectively.
- Troubleshoot issues and optimize workflows.
- Maintain organized processes that support a well-run department.
Executive Support
- Act as the operational right hand to leadership for all calling department matters.
- Take ownership of projects and drive execution from start to finish.
- Ensure day-to-day operations are handled efficiently and proactively.
Ideal Candidate
- 3+ years of operations, project management, or department management experience.
- Strong organizational, communication, and follow-through skills.
- Highly accountable, resourceful, and execution-oriented.
- Comfortable managing multiple priorities in a fast-paced environment.
- Experience with recruiting, onboarding, HR administration, or team operations preferred.
- Experience in fundraising, nonprofit organizations, call centers, or customer-facing operations is a plus.
Why Join Us
- Competitive compensation and performance-based bonuses.
- Significant ownership and influence within a growing organization.
- Opportunity to play a key role in a mission-driven team making a measurable impact every day.
Email resumes to: yanky@maiplacement.com
